Once your Facebook account has been breached by hackers, it can prove extremely difficult to get it back. And according to small business owner Tiffany White, Facebook itself doesn’t make the process any easier.
When White was recently hacked, she lost access to both her personal account and the page for her jewelry business. Afterward, she spent two months using the site’s automated processes to file reports. She also sent emails to a customer service address. However, no matter what she tried, she couldn’t get the company to respond.
“They’re a huge company,” White said. “They know that we all rely on them for so many different things. But they really dropped the ball when it comes to customer service.”
Finally, after the website Geekwire contacted Facebook on her behalf, White had her accounts restored. For its part, the social media giant responded by saying that “no system is perfect,” then it touted its measures to stop hackers.
“We know that losing access to your account can be a distressing experience,” a Meta spokesperson said. “We have sophisticated measures in place to stop bad actors in their tracks before they gain access to accounts, as well as measures to help people recover their accounts.”
Unfortunately, cases like this one illustrate the importance of protecting yourself with two-factor authentication, stronger passwords, and other basic security measures. Because if you do fall victim to bad actors, there’s no guarantee Facebook will be there to help you.
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