This week, Facebook apologized to the mother of a Marine killed in the recent suicide bombing in Kabul, Afghanistan, after the social media giant “incorrectly deleted” her account.
Shana Chappell, mother of 20-year-old fallen soldier Kareem Nikoui, had been extremely critical of President Joe Biden on social media following the attacks, posting that he “had blood on his hands” for allowing it to happen. After that, Instagram removed her account, and Chappell took to Facebook to slam the company for its actions.
“It seems Instagram took it upon themselves to delete my account because i am assuming it was because i gained so many followers over my sons death due to Biden’s negligence, ignorance and him being a traitor,” Chappell wrote in a Facebook post. “I’m gonna assume that Facebook is gonna delete me next!”
For its part, Facebook expressed regret for banning her — though it did not say why it had banned her in the first place.
“We express our deepest condolences to Ms. Chappell and her family,” Facebook said in a statement. “Her tribute to her heroic son does not violate any of our policies. While the post was not removed, her account was incorrectly deleted and we have since restored it.”
As usual, Facebook has caused confusion and heartache with its content moderation decisions. At least the company apologized, but it still needs to take steps to ensure that harsh moves like this don’t happen in the first place.
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