If you’ve ever been locked out of your Facebook account, you know that it’s one of the most frustrating experiences imaginable on the platform. Once you’ve been suspended, the social media giant doesn’t make it easy to regain what’s yours. However, the company announced this week that it will finally introduce live chat support to help individuals regain access to their accounts. However, this feature is currently only being tested with a small audience of content creators, which means everyday users may not see it for a while — if ever.

According to the company, this tool will help content creators better monetize their platforms while staying secure. It will also help prevent account owners from falling victim to scammers who say they can restore access for a price.

“Any individual who reports to be able to help people get back into their account is most likely doing so with malicious intent, i.e., scamming or phishing the person on the other end,” Facebook has previously said.

Hopefully this feature performs well enough that Facebook sees the benefit of rolling it out to all users. Even if we don’t run a business on Facebook, we all deserve the ability to interact with the company quickly and conveniently in case something goes wrong.

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