When it comes to content moderation, Facebook’s decision-making process can be hard to figure out — at best. That’s why it was a welcome bit of transparency this week when the social media giant revealed it will begin tapping artificial intelligence to handle more moderation duties on its platform. According to Facebook, AI will be leaned upon to handle the queue of content that needs to be reviewed.
Of course, Facebook has gotten in trouble before for turning over the keys to AI when humans could see a problem more clearly. That’s why the company made a point of noting that AI will merely complement its robust moderation staff.
“All content violations will still receive some substantial human review, but we’ll be using this system to better prioritize [that process],” Facebook product manager Ryan Barnes said.
However, the company was also quick to say that even though it will rely more on technology, the system will have its fair share of errors.
“The system is about marrying AI and human reviewers to make less total mistakes,” Facebook software engineer Chris Palow noted. “The AI is never going to be perfect.”
Whenever Facebook has relied too heavily on AI in the past, it has resulted in controversial moderation mistakes. For the company’s sake, here’s hoping this time is different.
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