According to a report this week in Eater magazine, Facebook scammers have stolen over $200,000 impersonating luxury restaurant supplier Regalis Foods. According to the real company, it began receiving reports in January this year that a scam account was impersonating all of its imagery, products, and banners in order to dupe users. And the worst part: Regalis says that Facebook has thus far refused to take action against the fraudulent account.

According to the company’s owners, Facebook has been unwilling to listen to them because these scammers are paying for fraudulent Facebook Marketplace pages. The company also says that it hasn’t even been able to get a live human on the line to talk to at Facebook. Meanwhile, hundreds of unsuspecting users are ordering expensive products that they never receive. However, according to one of the scam’s victims, there are telltale signs that users should be aware of so that they don’t fall for it, too.

“There was an article on my news stream about warning signs for scam emails and this basically involved everything they listed: the poor grammar, the typos, the too-good-to-be-true, the immediacy. I feel duped,” the anonymous customer said.

Indeed, those are all common signs of a scam that every Facebook user should know. However, the most important lesson is simple: be extremely careful what stores you interact with on the social media giant, and only provide your financial information when you’re absolutely certain that you’re working with the real deal.

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