Last month, Facebook began testing its paid “Verified” feature for Australian and New Zealand users. The company is offering these users direct access to customer support and increased protection from impersonators for $14.99 a month on mobile. And now, the social media giant has begun to roll out this controversial feature in the US too.

While more and more social platforms are offering premium benefits to users who are willing to pay for them, many experts criticized Facebook for putting such helpful security features behind a paywall. The company was also testing a way to boost the content of Verified users to give them more reach, but it said that it won’t be expanding that feature to the US yet.

“We heard feedback that how this piece of the offering worked was causing confusion, so we’re taking the time to further explore its value and learn before we consider expanding this component outside Australia and New Zealand,” Meta spokesperson Paige Cohen told The Verge.

 While any new privacy and security tools on Facebook should be applauded, it’s disappointing to say the least that the company is making users pay for them. Features like access to customer service are pretty basic, and they should’ve been available to users from the very beginning.

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