Facebook has long struggled to keep up with the amount of spam, malware and offensive content that floods its platform. Now, because of the global coronavirus outbreak, the social media giant says those problems may intensify.
According to the company, it has sent much of its global content reviewing staff home to work remotely because of the virus. However, because of this step to ensure the safety of its employees, Facebook says that it may “make more mistakes” when it comes to responding to user reports.
“We believe the investments we’ve made over the past three years have prepared us for this situation,” Facebook said. “With fewer people available for human review we’ll continue to prioritize imminent harm and increase our reliance on proactive detection in other areas to remove violating content…. We don’t expect this to impact people using our platform in any noticeable way. That said, there may be some limitations to this approach and we may see some longer response times and make more mistakes as a result.”
It’s a good thing that Facebook is taking care of its employees, and it should be commended for being honest that this may cause problems. And it’s not like the company was anywhere close to perfect when it came to eliminating spam, anyway.
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